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Return & Refund Policy

Last Updated: January 2024

1. Return Policy Overview

At Sabzi Shop Pakistan, we want you to be completely satisfied with your purchase. Due to the nature of our products (food items), we have specific guidelines for returns and refunds.

2. Return Eligibility

Products Eligible for Return

You may request a return or refund under the following conditions:

  • Product received is damaged or defective
  • Wrong product was delivered
  • Product is expired at the time of delivery
  • Package was tampered with during shipping

Products NOT Eligible for Return

  • Products that have been opened or consumed
  • Products not stored properly after delivery
  • Products where the customer changed their mind
  • Products purchased more than 7 days ago

3. Return Process

Step 1: Contact Us

Within 7 days of receiving your order, contact our customer service:

  • Email: returns@middaysquares.pk
  • Phone: +92 300 1234567
  • WhatsApp: +92 300 1234567

Step 2: Provide Information

Please include the following in your return request:

  • Order number
  • Product name and quantity
  • Reason for return
  • Photos of damaged/defective product (if applicable)

Step 3: Return Authorization

Once your return request is approved, we will provide:

  • Return Authorization Number (RAN)
  • Instructions for returning the product
  • Prepaid return shipping label (for damaged/defective items)

4. Refund Policy

Refund Processing Time

Refunds are processed within 5-7 business days after we receive and inspect the returned product.

Refund Methods

  • JazzCash: Refunded to your JazzCash account within 3-5 business days
  • EasyPaisa: Refunded to your EasyPaisa account within 3-5 business days
  • Store Credit: Issued immediately for future purchases

Refund Amount

  • Full refund for damaged/defective products
  • Full refund for wrong products delivered
  • Product price refund (shipping charges may not be refundable for change of mind)

5. Exchange Policy

We offer exchanges for:

  • Damaged products - exchange for same product
  • Wrong products - exchange for correct product

Exchanges are subject to product availability. If the requested product is unavailable, a refund will be issued.

6. Damaged Shipments

If your package arrives damaged:

  • Do not accept the delivery if visibly damaged
  • If accepted, take photos immediately
  • Contact us within 24 hours
  • Keep all packaging materials for inspection

7. Non-Delivery

If your order is not delivered within the expected timeframe:

  • Contact us to track your order
  • If confirmed lost, we will reship or refund your order
  • Refunds for non-delivery are processed within 7 business days

8. Quality Concerns

If you have concerns about product quality:

  • Contact us immediately with photos
  • Include batch number and expiry date
  • We take all quality concerns seriously and will investigate

9. Customer Satisfaction

Your satisfaction is our priority. If you're not happy with your purchase for any reason, please reach out to us. We'll work with you to find a solution.

10. Contact Information

For returns and refunds, contact us:

  • Email: returns@middaysquares.pk
  • Phone: +92 300 1234567
  • WhatsApp: +92 300 1234567
  • Hours: Monday - Saturday, 9 AM - 6 PM PKT